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Switchvox Training

Introduction

In this introduction to the training course, learn how to login and use the Switchvox web suite and Switchboard.

Call Rules

Set up call rules for unanswered or busy calls as well as call blocking or message prompts.

My Contacts Tool

Keep your contacts and personal numbers organized using our My Contacts Tool feature.

Converged Phones

Converge up to 5 additional lines with your main extension and experience the benefits of this feature.

Phone Features

Customize the settings and look of your Sangoma phone.

Status Options

Change your status to let others in your company know your availability throughout the work day.

Mailbox

Learn how to manage your voicemail and faxes in Switchvox.

Call Logs and Reports

Take advantage of our call log and reports feature to track performance and key data points.

Conference Room Option

Create and manage a conference room through the Switchvox web suite interface.

Time Frames

Designate your Switchvox’s reaction to calls when the time frame conditions are met.

My Account

Keep your basic information about your Switchvox account current.

Voicemail Options

Learn about the options to customize your greetings and how you receive voicemails.

Mobility

Take your work with you when you leave your desk by enabling Switchvox Softphone features for iOS and Android.

Switchboard Basics

Discover the features of your Switchboard such as desktop call control and company communication overviews.

Call Training

Use Switchvox features to assist in the training of employees to ensure proper customer service is provided.

Collaboration

This episode discusses how Switchvox can improve the collaboration of teams regardless of an individual’s location.